Free plans, trials, and enterprise-level solutionsĪll three Jira products offer a free version, but with certain limitations when compared to their paid plans. This might result in someone not so satisfied with any Atlassian product. In fact, for most of its plans, clients only have access to customer support from the hours of 9 a.m. Jira offers phone support, but it is only available 24/7 to those who are subscribed to its enterprise plan. In the event you need help, which we inevitably all do sometimes, you can fill out a ticket on Jira’s website, but they do not have a guarantee of how long it will take to get back to you. Jira customer support: no response-time guarantee This way, you can move at the same speed as your market. Jira Service Management (also known as Jira Service Desk™) helps teams across the organization (such as developers, customer support, and HR) collaborate and work much faster. In today’s day and age, where businesses move at lightspeed and customers and employees demand faster IT service, traditional ITSM (IT Service Management) solutions might not cut it. Jira Software is essentially an Atlassian cloud product, or in other words, a project management tool intended for software developers. Let’s break them down: Jira Coreįrom product launches to software rollouts and office moves, Jira Core provides you with the tools you need to manage all kinds of projects related to business, marketing, and HR. Jira is actually a small suite of 3 project-related products: Jira Software, Jira Service Management, and Jira Core. Related: Jira Work management What determines Jira price? Since Jira was designed specifically for software teams, it mainly targets software developers, teams, and project managers working on software-related products and projects. Get started with What is Jira?ĭeveloped by Atlassian, Jira is designed to help software teams plan and track their projects using agile project management-meaning, it’s also a project management tool. We’ve created a thorough review of Jira’s pricing options and features, so you can make an informed decision if it’s the right tool for you, or if perhaps another option like for example, would be a better fit. So let’s start with Jira: how much is it going to cost? Do they offer a free plan? And if you don’t understand their pricing structure, the task can become even more daunting. With almost 300 project management tools available out there, finding the right one for your team is not an easy task.
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